Before you send the unit, please make sure the issue is not related to setup such as your power adapter, cable, outlet... Please contact our support at support@cell2jack.com
The defected rate of our product is very small. 99.999% customer's issue is related to setup.
Please email us after you ship the defected unit: 1) the prove of purchase (date and place). 2) USPS tracking number of the return defected unit after ship. 3) ReturnUSPS shipping label. 4) Short description of failure symptom
Replacement will be sent to you as soon as received.
Please ship the defected unit to Cell2jack #119 171 Main street Los Altos, CA94022
We have full confidence behind our product and offer 3 years warranty. Before you send the unit, please make sure the issue is not related to setup