Before you send the unit, please make sure the issue is not related to setup such as your power adapter, cable, outlet... Please contact our support at [email protected]
The defected rate of our product is very small. 99.999% customer's issue is related to setup.
Please email us after you ship the defected unit with a short description of failure symptom and USPS tracking #
Replacement will be sent to you as soon as received.
Please ship the defected unit to Cell2jack #119 171 Main street Los Altos, CA94022
We have full confidence behind our product and offer 3 years warranty. Before you send the unit, please make sure the issue is not related to setup