Before you send the unit, please make sure the issue is not related to setup such as your power adapter, cable, outlet... Please contact our support at [email protected]
The defected rate of our product is very small. 99.999% customer's issue is related to setup.
Please email us after you ship the defected unit. Include a short description of failure symptom and USPS tracking # when and where you purchased the unit ( with purchase record).
Replacement will be sent to you as soon as received.
Please ship the defected unit to Cell2jack #119 171 Main street Los Altos, CA94022
We have full confidence behind our product and offer 1 years warranty. Before you send the unit, please make sure the issue is not related to setup. For non-USA address, please include return envelope.