If your issue does not resolved , please follow below instruction submit debug trace.
Download our PC utility if you have not download yet (PC utility link)
Debug trace instruction (for debugging)
1. click "Debug Trace" to enable the trace.
2. Begin to make the call with connected analog phone (start an incoming call to ring your analog phone).
3. After the call is connected or it failed to make the call, click on "OK" on the pop-up Window to stop the debug trace.
The trace file "Cell2Jack.trace" will be on the same directory as the application.
Download our PC utility if you have not download yet (PC utility link)
Debug trace instruction (for debugging)
1. click "Debug Trace" to enable the trace.
2. Begin to make the call with connected analog phone (start an incoming call to ring your analog phone).
3. After the call is connected or it failed to make the call, click on "OK" on the pop-up Window to stop the debug trace.
The trace file "Cell2Jack.trace" will be on the same directory as the application.